FAQ

Answers to the questions we hear most.
Can't find yours? hello@crowdarchive.com

What is Crowd Archive?
Crowd Archive collects photos and videos your crowd captures at your events with a simple link request — verified against the real date and place — and delivers them into a Google Drive YOU own. Artists, weddings, teams, and event series can all get their own archives.
Who can access the content?
Only the stakeholder. Contributors can only provide their photos and videos, not access anything from the cloud drive. Your archive lives in your own Google Drive — every photo and video your crowd contributes lands in folders you control outright. Crowd Archive never keeps a copy, and if you ever leave, your files are already in your drive, nothing to move.
How does verification work?
Every file is checked against your event's real date, time, and location before it counts — so the archive holds what was actually shot there, not screenshots or strays. Contributors approve everything before they upload, and you set the event parameters.
How do my fans join?
One link does it all. Share your invite link anywhere — fans tap it, sign in with Google, and the app finds their photos and videos from your shows, they approve or deselect, and Crowd Archive sends the matches straight into your Drive. iPhone fans use the iOS app (currently in Beta); everyone else joins right in the browser.
Do fans pick what uploads?
Yes. The app proposes matches from their camera roll; the fan reviews and can deselect anything they don't want to share — or leave a whole show out — before a single file uploads. Nothing moves without their OK.
Is my fans' privacy protected?
Fans sign in with Google only to prove who they are — on private archives Crowd Archive never sees or touches THEIR Google Drive. They review every file before it uploads, and they can leave any event out entirely. Crowd Archive maintains a manifest of the files for reference.
What does it cost?
Starting is free — every account includes 3 contributors. When your crowd outgrows them, one-time packs add more (10, 50, 250, or 500 — bigger crowds are custom). Packs stack and never expire: buy once, yours forever, nothing to cancel. Full pricing is on the site. Email hello@crowdarchive.com to discuss custom or legacy archives.
What if I want to cancel?
There's nothing to cancel — contributors are one-time purchases, not a subscription. Everything you've bought stays yours forever. Your Google Drive — and every photo and video in it — is never touched. It was always yours. Refunds will be considered only if the account is unused.
What goes in the tour CSV?
Only two columns are required: Date and Venue (headers are forgiving — “Show Date”, “Location”, “Place” all work). City and State help pin each show on the map. Optional columns: Event/Tour Name, End Date, Start/End Time, Latitude/Longitude, Radius (km). No times means the whole day counts, extra columns are ignored, and exported calendar (.ics) files work too. Grab the sample: crowd-archive-sample-tour.csv.